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  "documentTitle": "2024 AI Maturity Index 2024",
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      "text": "You have to figure out where generative AI can provide a materially and measurably positive impact on how your employees work.",
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      "text": "This may indicate a critical difference between Pacesetters and others, allowing them to achieve greater impact from their AI investments than those at an earlier stage of maturity. Overall, just over half (51%) of respondents are still researching or just beginning AI implementation in their business processes; only 29% are integrating workflows between business functions and streamlining with AI, and just 19% have invented new workflows that leverage human and AI collaboration to make work more efficient.",
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      "text": "Without carefully researched and planned use cases for AI, organizations risk wasting their investments. Some respondents say efforts are appropriately focused today, but many organizations plan to expand AI use cases going forward. Data cleaning, management, integration, visualization, and transformation are the lowest-hanging fruit for now—nearly half are using it in this way today (48%)—while chatbots (44%), improved experiences (43%), and performance management (42%) follow close behind. Unsurprisingly, Pacesetters are significantly more likely to use AI in each of these areas and more (see Figure 2). Yet even Pacesetters have room to mature: They have yet to expand AI use into employee/customer experience (46% vs. 43% others), leadership insights (36% vs. 33%), or hiring (28% vs. 29%).",
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      "text": "Furthermore, many respondents are still tearing down organizational walls that slow workflows and hamper innovation. More than half (55%) have not yet made meaningful progress connecting data across operational silos. This makes it far more difficult to translate AI insights into concrete business outcomes. With nearly as many stuck at the experimentation stage of AI maturity (51%), few have been able to integrate AI across work responsibilities—a key step in realizing economies of scale. This lack of maturity implies that companies may not be putting AI to work in a way that creates business value and helps them achieve outcomes such as increased productivity and revenue growth.",
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      "kind": "paragraph",
      "text": "Amy Lokey, Chief Experience Officer, ServiceNow",
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      "text": "While many organizations are using AI to automate day-to-day tasks, the hallmark of AI maturity is deep integration of AI capabilities into workflows. The survey results are promising on this front: A majority of executives surveyed have deployed stand-alone AI applications that span multiple business areas (51%). Slightly fewer have deployed an enterprisewide platform with AI capabilities built in (49%). Pacesetters are far more likely to have taken the latter approach, as 61% are currently using platforms with built-in AI capabilities across the enterprise (vs. 46% of others).",
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      "text": "Pacesetters demonstrate the path forward. They are much more likely to have invented workflows across business functions where human and AI collaboration make work more efficient (54% vs. 12% others). They have made significant progress toward connecting data and removing operational silos (60% vs. 41%)—a key step toward their stated goal of accelerating innovation (55% vs. 31% others). Unlocking the predictive power of AI puts Pacesetters on a path to realizing business value.",
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      "text": "You have to figure out where generative AI can provide a materially and measurably positive impact on how your employees work. It's really [about] getting them out of work that they don't enjoy or that is incredibly repetitive and predictable, and helping them to be more strategic.",
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      "text": "You have to figure out where generative AI can provide a materially and measurably positive impact on how your employees work. It's really [about] getting them out of work that they don't enjoy or that is incredibly repetitive and predictable, and helping them to be more strategic. — Amy Lokey, Chief Experience Officer, ServiceNow",
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      "text": "Enterprise AI Maturity Index 2024 in partnership with Oxford Economics",
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