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  "documentTitle": "2025 The CEO s Guide to Generative AI",
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      "text": "1. Strategy: Customer service has leapfrogged other functions to become CEOs' number one generative AI priority. Turn human agents into heroes by giving them generative AI tools.",
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      "text": "3. Experimentation: Piloting generative AI in customer service can speed a successful enterprise-wide rollout. Exploit successes and learnings in customer service.",
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      "text": "2. People: Customer-facing generative AI is changing the game. Use generative AI to learn more about your customers than you ever thought possible.",
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      "text": "Customer sentiment and how we handle customer interactions are really, really important to us. And so, we've used generative AI to read the collected transcripts of those calls and help more quickly identify the problematic ones where we need a leader to come in and coach the person to a better result.",
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