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      "text": "Robust and reliable: Damage visualization requires a high degree of accuracy, and erroneous AI outputs could lead to claims being paid incorrectly, potentially leading to overpayment or underpayment.\nTransparent and explainable: If claims agents use AI to automate aspects of claims processing but are unable to articulate to customers how the AI model derived its outputs or contributed to the cost and damage assessment, customers may not accept the outcome of the claims process.",
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