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  "documentTitle": "2025 The AI Dossier",
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      "text": "Triaging the in-basket: AI can be used to review routine messages (e.g., Rx refills, scheduling) and delegate simpler tasks to automation. Message assistant: PCPs can leverage AI to summarize complex clinical messages for review and use the model to draft replies for provider input and response. AI models consult prior in-basket replies and EHR data when creating drafts. Insights at scale: By using AI-enabled in-basket message systems at scale, organizations can identify issues related to patient negativity in their messages. The insights into complaints, expressions of dissatisfaction, frustration, confusion, or concern about care can inform interventions that may improve the patient experience.",
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