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  "documentTitle": "2025 The AI Dossier",
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  "notes": "Part of 'The AI Dossier' series; includes a sidebar highlighting two key AI capabilities.",
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      "text": "A digital agent for engagement: An AI-enabled virtual assistant can serve as the interface between citizens and government information, helping with questions and transactions via empathetic, natural language.",
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      "text": "A digital agent for engagement: An AI-enabled virtual assistant can serve as the interface between citizens and government information, helping with questions and transactions via empathetic, natural language. Reaching across datasets: The virtual assistant can distill and summarize information from myriad sources on a variety of topics to answer questions in a multitude of languages regarding service requirements and appointment options.",
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      "text": "Government organizations perform a range of functions, from supporting public health to promoting tourism. Data about government and public services, however, is often stored in a variety of formats and locations (e.g., on-prem, cloud), challenging interoperability. When citizens contact agencies to inquire about services and resources, human agents are challenged to rapidly access and summarize information to satisfy citizen questions. This is a time-consuming, labor-intensive endeavor for the organization, and it may not meet citizen expectations for fruitful engagement.",
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