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      "text": "Note: Erica is a conversational AI built into Bank of America's mobile app that helps customers manage their finances by providing real-time insights, transaction search, bill reminders, and budgeting assistance.",
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      "text": "Erica acts as both a personal concierge and mission control for our clients. Our data science team has made more than 50,000 updates to Erica's performance since launch... 2 billion client interactions is a compelling milestone.",
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      "text": "2 billion client interactions is a compelling milestone though this is only the beginning for Erica. - Head of Digital at Bank of America Nikki Katz, 4/24",
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      "text": "Note: We assume a start at zero users from Erica's launch in 6/18. Pilot users excluded. Source: Bank of America (2/21, 4/24, 2/25)",
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