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  "documentTitle": "2025 Executive Perspectives Unlocking Impact from AI",
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      "text": "AI agent is given a mission, e.g., “resolve the claim”; No rigid paths exist – dynamic, outcome-driven resolution; AI agent manages process E2E and redesigns workflows where necessary",
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      "text": "Note: E2E = end-to-end; Source: BCG-conducted expert interviews; BCG project experience; BCG analysis",
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