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  "documentTitle": "2025 Executive Perspectives Unlocking Impact from AI",
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      "text": "Plan: Analyze observed info and evaluate possible actions to prioritize them based on: Roles that define type and behavior of agent; Reasoning abilities leveraged via the LLMs; Prior knowledge and context built by agent; Goals that it's working toward",
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      "text": "Act: Execute planned tasks by: Leveraging tools like digital systems, APIs, and GUIs; Coordinating with other agents; Prompting humans for more input",
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      "text": "Observe: Gather information from the environment through: Interfaces like APIs, user inputs, metrics, sensor outputs; Memory and context of past interactions",
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      "text": "What is agentic AI? AI agents actively perform tasks on behalf of humans, shifting from a passive to an active role. AI agents can now: Watch, plan, and act on their own with minimal help; Work with other AIs or humans to use different tools and systems together",
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      "text": "Autonomous agents already transform the game by reasoning, planning, and acting across tools. — Customer service industry expert",
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      "text": "Note: APIs = application programming interfaces; GUIs = graphical user interfaces; LLMs = large language models. Source: BCG project experience; BCG-conducted expert interviews; BCG analysis",
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