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  "documentTitle": "2024 Executive Perspectives Unlocking Impact from AI",
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      "text": "Focus on end-to-end transformation\nSet an ambitious top-down target\nMeasure P&L impact from “day 1”",
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      "text": "1. Technology-driven: Limited focus on people, process and change management leading to low adoption\n2. Fragmentation: Individually built use cases that don't reuse common components\n3. Use case-centric: Improving status quo w/o leveraging transformative power to change the whole service function\n4. POC-focused: Implementation w/o pathway to scale and realize business value\n5. Perfectionism: Striving for AI to be perfect vs. providing a better customer experience than the average agent",
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