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  "documentTitle": "2024 Executive Perspectives The Future of Field Service with AI",
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  "notes": "Uses a value chain structure to categorize pain points for different stakeholders.",
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      "text": "AI can shape companies' response to these dynamics... while unlocking more growth with higher returns",
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      "text": "Service sales funnel, Service ops mgmt., In-field repair/maint., Customer relationship",
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      "text": "Sales Rep: Reactive selling, Static pricing. Ops Manager: Limited visibility, High turnover, Underutilization of IoT. Service Tech: Delays, Lengthy diagnostics. Customer: Reactive service, Limited transparency.",
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      "text": "Streamline maintenance teams, Empower technicians, Combine digital with lean process improvement, Increase cross-sell/up-sell, Reduce cost to serve, Enhance customer retention, Optimize inventory management",
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      "kind": "title",
      "text": "Field Service functions are fraught with pain points which can be resolved with AI",
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      "evidence": "Top half = pain icons by stage; bottom = AI response with growth/returns.",
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