{
  "docId": "019dd923-5e88-73ef-bd5d-32ced6a82a6f",
  "docSlug": "0a2adfc0afaa4ea1",
  "documentTitle": "2024 Executive Perspectives The Future of Field Service with AI",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 3,
  "pageCount": 19,
  "prevPage": 2,
  "nextPage": 4,
  "slideType": "situation_overview",
  "function": "establish_context",
  "density": "dense",
  "nDataPoints": 8,
  "notes": "Uses a value chain framework to define field service activities.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "value_chain_diagram",
    "icon_grid"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5d-32ced6a82a6f/3",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f#slide-3",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "A field service function has four parts of its value chain with various activities",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-47c6-7671-886e-e12157606730",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.75,
        "x": 0.21,
        "y": 0.32
      },
      "kind": "framework",
      "text": "Value chain steps and activities",
      "attrs": null,
      "subkind": "instance",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1ac46606-c25b-485f-9918-a771b16c84ab",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "framework",
      "text": "Value Chain",
      "attrs": null,
      "subkind": null,
      "toolName": "Structuring frame",
      "toolSlug": "structuring-frame",
      "confidence": null,
      "componentId": "019dd952-47c6-7671-886e-e4d2438e6a3e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.3,
        "x": 0.05,
        "y": 0.75
      },
      "kind": "list",
      "text": "Field and aftermarket asset examples (non-exhaustive)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b853a677-0d47-456b-b58f-7a0ca538ed4a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.9,
        "x": 0.05,
        "y": 0.8
      },
      "kind": "metric",
      "text": "3M+ HVAC replaced in US annually; 5,800+ aircrafts; 318K construction units; 19M barrels; 70k+ wind turbines; 5k+ data centers; 11k+ MRI systems; 40k+ F&B plants",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c9262c71-e987-4f11-a6d4-74eb7d816690",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.15,
        "x": 0.05,
        "y": 0.28
      },
      "kind": "paragraph",
      "text": "The field and aftermarket service function consists of installation, repair, maintenance, and replacement services for high-value industrial equipment. Field and aftermarket services often require technicians with highly specialized skills, traditionally gained through experience",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2af4acd5-be67-40da-b12e-e5ea4eb2c68b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.6,
        "x": 0.21,
        "y": 0.23
      },
      "kind": "title",
      "text": "A field service function has four parts of its value chain with various activities",
      "attrs": null,
      "subkind": "action-title",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "49ee3063-2803-4334-b3db-75239c2c110f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.5,
        "x": 0.05,
        "y": 0.05
      },
      "kind": "title",
      "text": "Background | Field and Aftermarket Service",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "cc3ec2b3-7677-4f3e-872a-e577a0c1fa09",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Chunking",
      "slug": "chunking",
      "agent": "Architect",
      "layer": "loop",
      "matchId": "019dd95a-1154-7527-a5e4-af25437b810e",
      "evidence": "Four labelled value-chain chunks each with key activities.",
      "confidence": 80
    },
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-a970019bafec",
      "evidence": "Title states the insight: 'four parts of its value chain with various activities'.",
      "confidence": 85
    },
    {
      "name": "Color Strategy",
      "slug": "color-strategy",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-b5b134fb4bfa",
      "evidence": "Bold green for category labels and emphasized phrases.",
      "confidence": 70
    },
    {
      "name": "Concrete Language",
      "slug": "concrete-language",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-b8270a7d8fdf",
      "evidence": "Concrete asset examples: 3M+ HVAC, 5,800+ aircraft, 19M barrels/day.",
      "confidence": 75
    },
    {
      "name": "Value chain",
      "slug": "value-chain",
      "agent": null,
      "layer": "slide",
      "matchId": "15f8a1c8-164f-4176-b338-b6f9bed5defd",
      "evidence": "A field service function has four parts of its value chain with various activities",
      "confidence": 0.8
    },
    {
      "name": "Visual Hierarchy",
      "slug": "visual-hierarchy",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-b0dd83c31c43",
      "evidence": "Green pill labels and grid structure show clear reading order.",
      "confidence": 80
    }
  ],
  "frameworks": [
    {
      "name": "value-chain",
      "slug": null,
      "matchId": "2a0f7de6-5ef7-4b32-ba2e-2dbea1710687",
      "evidence": "The slide explicitly labels the four-part process as a 'value chain' with 'key activities within key steps'.",
      "confidence": 1
    },
    {
      "name": "Value Chain",
      "slug": null,
      "matchId": "019dd95a-1ca5-70bb-bba2-bce45d6b7e0d",
      "evidence": "Slide explicitly labelled 'Value chain' with four sequential stages.",
      "confidence": 90
    }
  ],
  "arcBeats": [
    {
      "to": 3,
      "from": 2,
      "beatId": "019dd95a-0682-776c-8e39-36dadd23c7cb",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "Vision intro plus value chain background of field service.",
      "position": 1,
      "confidence": 88,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [
    {
      "to": 3,
      "from": 2,
      "name": "Zoom In",
      "slug": "06-zoom-in",
      "bestFor": "Technical deep-dives, case studies, detailed analysis",
      "matchId": "019dd95a-088b-72c8-b7df-6a69a145b939",
      "evidence": "p2 frames the vision broadly; p3 zooms into the labelled value chain components.",
      "position": 1,
      "objective": "Zoom from BCG exec-perspective vision into the four-part field service value chain",
      "structure": "The Big Picture -> Key Area of Focus -> Specific Detail -> Implication",
      "confidence": 70,
      "description": "Start broad, then progressively focus on specific details that prove your point"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}