{
  "docId": "019dd923-5e88-73ef-bd5d-32ced6a82a6f",
  "docSlug": "0a2adfc0afaa4ea1",
  "documentTitle": "2024 Executive Perspectives The Future of Field Service with AI",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 2,
  "pageCount": 19,
  "prevPage": 1,
  "nextPage": 3,
  "slideType": "executive_summary",
  "function": "summarize",
  "density": "dense",
  "nDataPoints": 1,
  "notes": "The slide serves as a front-matter or executive summary for a report on AI in field service.",
  "elementsJson": [
    "paragraph",
    "bullet_list",
    "callout_box",
    "photo"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5d-32ced6a82a6f/2",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5d-32ced6a82a6f#slide-2",
  "components": [
    {
      "bbox": {
        "h": 0.25,
        "w": 0.3,
        "x": 0.65,
        "y": 0.1
      },
      "kind": "callout",
      "text": "In this BCG Executive Perspective, we articulate the vision and value of the future of Field Service with AI",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7a5f4f47-e5e4-4382-86c0-9133e808d694",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.35,
        "x": 0.65,
        "y": 0.4
      },
      "kind": "image",
      "text": null,
      "attrs": null,
      "subkind": "illustration",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "20aacbe2-8704-4579-a023-19ba5e2e54dc",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.55,
        "x": 0.05,
        "y": 0.5
      },
      "kind": "list",
      "text": "What will my team look like? Will I need a different team, or can I upskill?\nHow will the economics of field services change? What's the ROI on AI tools?\nHow will the customer experience evolve as a result?\nWhich tools are best suited, how do I get started...and how do I get this right?",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "50f6b4be-837a-49a0-bf33-07ed210ce6d2",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.55,
        "x": 0.05,
        "y": 0.38
      },
      "kind": "paragraph",
      "text": "In this edition, we discuss the future of maintenance and field service, and the role AI will play in turbocharging growth, productivity, and new business models. We address key questions on the minds of field service leaders:",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4331aa56-90d4-454b-8ffe-6b300c9703b4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.55,
        "x": 0.05,
        "y": 0.18
      },
      "kind": "paragraph",
      "text": "We meet often with CEOs to discuss AI—a topic that is both captivating and rapidly changing. After working with over 1,000 clients in the past year, we are sharing our most recent learnings in a new series designed to help CEOs navigate AI. With AI at an inflection point, the focus in 2025 is on turning AI's potential into real profit.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5b14d496-4ba2-439b-93c0-f80051d984be",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.55,
        "x": 0.05,
        "y": 0.75
      },
      "kind": "paragraph",
      "text": "This document is a guide for CEOs and field services leaders to cut through the hype around AI in field service and understand what creates value now and in the future.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d233c196-ff59-4a85-9d80-5bc20ae01911",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.15,
        "x": 0.05,
        "y": 0.1
      },
      "kind": "title",
      "text": "Introduction",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "972f580e-c54d-4a94-b67e-ce11cbed1d10",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "SCQA Framework",
      "slug": "scqa-framework",
      "agent": "Architect",
      "layer": "block",
      "matchId": "019dd95a-1154-7527-a5e4-a3b77b0b39c8",
      "evidence": "Anchors the SCQA setup that runs through the whole deck.",
      "confidence": 65
    },
    {
      "name": "Progressive Disclosure",
      "slug": "progressive-disclosure",
      "agent": "Architect",
      "layer": "loop",
      "matchId": "019dd95a-1154-7527-a5e4-a6273539f8cf",
      "evidence": "Opens a zoom-in loop that drills into the value chain on the next slide.",
      "confidence": 60
    },
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-99e27b0bf501",
      "evidence": "Action title states the deck's central promise: vision and value of AI in field service.",
      "confidence": 80
    },
    {
      "name": "Core Message Extraction",
      "slug": "core-message-extraction",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-1154-7527-a5e4-9df507e553b7",
      "evidence": "Single-sentence Commander's Intent isolated on slide.",
      "confidence": 70
    },
    {
      "name": "Executive summary",
      "slug": "executive-summary",
      "agent": null,
      "layer": "slide",
      "matchId": "3d5324ed-e477-467c-975d-fd9c57c9a955",
      "evidence": "We meet often with CEOs to discuss AI—a topic that is both captivating and rapidly changing.",
      "confidence": 0.9
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 3,
      "from": 2,
      "beatId": "019dd95a-0682-776c-8e39-36dadd23c7cb",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "Vision intro plus value chain background of field service.",
      "position": 1,
      "confidence": 88,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [
    {
      "to": 3,
      "from": 2,
      "name": "Zoom In",
      "slug": "06-zoom-in",
      "bestFor": "Technical deep-dives, case studies, detailed analysis",
      "matchId": "019dd95a-088b-72c8-b7df-6a69a145b939",
      "evidence": "p2 frames the vision broadly; p3 zooms into the labelled value chain components.",
      "position": 1,
      "objective": "Zoom from BCG exec-perspective vision into the four-part field service value chain",
      "structure": "The Big Picture -> Key Area of Focus -> Specific Detail -> Implication",
      "confidence": 70,
      "description": "Start broad, then progressively focus on specific details that prove your point"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}