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  "documentTitle": "2024 Executive Perspectives Human Resources",
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  "notes": "Uses a 'toil vs. joy' diagnostic framework to map process steps to engagement levels.",
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      "text": "1. Based on BCG 'toil v. joy' diagnostic responses to: How much do you agree with this statement \"I enjoy this task\"? From (1) - Strongly disagree to (5) - Strongly agree; Source: BCG workforce diagnostic; BCG 'toil v. joy' diagnostic; BCG experience",
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      "text": "Example 1 | Recruiting – E2E re-design unlocks time for more strategic, engaging work",
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