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  "docSlug": "cac156fc34f3ba19",
  "documentTitle": "2024 Executive Perspectives Human Resources",
  "authorId": "BCG",
  "authorName": "BCG",
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  "notes": "Uses a circular diagram to illustrate the negative feedback loop of morale, demands, and attrition.",
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      "text": "55-60% of requests eliminated (e.g., due to errors, missing information)",
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      "text": "Circular flow: Impact on morale -> High demands on employees -> High attrition",
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      "text": "Where did they start? Global airline carrier running organization-wide improvement program... Impact on morale, High demands on employees, High attrition.",
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      "text": "What are they doing? Conducted holistic assessment... Aligned focus opportunities... Prioritized shortlist... Detailed target state... Developed implementation roadmap.",
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      "text": "Value identified: In HR, two priority opportunities... 55-60% of requests eliminated... 20-40% faster response time... < 1 yr breakeven point.",
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      "text": "55-60%",
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      "text": "< 1 yr",
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      "text": "20-40%",
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      "text": "Request elimination rate: 55-60%",
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      "kind": "source-note",
      "text": "Source: BCG experience",
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      "kind": "title",
      "text": "Example 2 | HR admin - Global airline carrier enhances service speed and quality with GenAI in shared services",
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