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  "documentTitle": "2025 The new rules of Platform Strategy in the age of agentic AI",
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      "text": "The rise of generative and agentic AI is redefining how work is done. Intelligent systems can now perform tasks that once required human judgment—from resolving service issues to managing financial close processes. AI is no longer just an accelerator of existing workflows; it is increasingly the orchestrator of them.\n\nThese technologies bring autonomy, context-awareness and adaptability. Agents can rebalance supply chains in real time, generate personalized customer offers or predict machine failures before they occur. They learn from outcomes and adjust their actions on the fly—qualities that traditional platforms, built on rigid logic and sequential processes, were never designed to handle.",
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