{
  "docId": "019dd923-5e88-73ef-bd5c-ee43d7b9a577",
  "docSlug": "277528df1ec2f36e",
  "documentTitle": "2025 The new rules of Platform Strategy in the age of agentic AI",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 36,
  "pageCount": 44,
  "prevPage": 35,
  "nextPage": 37,
  "slideType": "key_messages",
  "function": "summarize",
  "density": "overcrowded",
  "nDataPoints": 1,
  "notes": "The slide uses a three-column text layout to discuss the evolution of human-AI collaboration, the necessity of new skills (analytical reasoning, fluency, situational judgment), and the importance of leadership in managing this cultural shift.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "quote_block"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5c-ee43d7b9a577/36",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577#slide-36",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Success comes down to leadership role modeling and team-level experimentation, not just tech rollout.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-41ab-72d9-bbb5-e80aa0f8f3f3",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "customer loyalty: 25%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-41ab-72d9-bbb5-f13063e91597",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.28,
        "x": 0.35,
        "y": 0.14
      },
      "kind": "paragraph",
      "text": "That shift calls for new skills. People need analytical reasoning to evaluate AI suggestions and verify outputs. They must develop fluency with natural language interfaces and agent tools to interact intuitively with intelligent systems. And they require situational judgment to know when to trust the AI, when to intervene and when to escalate decisions. As organizational focus shifts from pure automation to augmentation, new human roles emerge—those of \"trainers,\" \"explainers\" and \"sustainers\" of AI systems. Trainers build and refine models; explainers act as the bridge between business and AI logic; sustainers uphold system performance, governance and ongoing learning. These roles draw on uniquely human skills—judgment, ethics, domain knowledge—and are increasingly central to any durable AI-powered operating model.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "70d860ff-bd68-40f7-aec7-545053db7bab",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.55,
        "w": 0.28,
        "x": 0.66,
        "y": 0.14
      },
      "kind": "paragraph",
      "text": "For employees to embrace AI in their day-to-day work, they must first trust that AI improves their work, reduces bias and offers transparency. What's required is active, visible leadership. The C-suite must set a clear direction for how AI and platforms will evolve together and do so with alignment, not just intent. Middle managers need support in redesigning how their teams operate, with enough ownership to adapt workflows to local realities. Organizations must support employees in developing the capabilities needed not only to use AI, but also to understand how to work alongside it: when to trust it, when to intervene and how to stay accountable. To build trust, companies must make responsible AI a regular practice and part of their culture. That means embedding responsibility into platforms and workflows, anticipating risks before they emerge, strengthening data governance and working closely with partners and regulators to set new standards. When done right, responsible AI doesn't just manage risk, it builds trust, accelerates adoption and drives measurable business value. For example, companies can expect a 25% increase, on average, in customer loyalty and satisfaction from offering responsible AI-enabled products and services.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7906d746-8563-48fe-a76a-fd9c196a779b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.28,
        "x": 0.05,
        "y": 0.28
      },
      "kind": "paragraph",
      "text": "People need to evolve from being operators to acting as orchestrators, reviewers and collaborators in a dynamic human-agent-platform model. At the same time, leaders must implement these blended teams with care to avoid detrimental impacts on team belonging, informal peer learning and interpersonal connections. True readiness comes from what we call co-learning, continuous learning in the flow of work, where people and AI learn from each other to adapt faster, innovate more and sustain reinvention.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "cb7b9ac4-8804-42ff-934b-079da6951b87",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.28,
        "x": 0.66,
        "y": 0.75
      },
      "kind": "quote",
      "text": "Success comes down to leadership role modeling and team-level experimentation, not just tech rollout.",
      "attrs": null,
      "subkind": "pull-quote",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e14c5185-3aa3-4c78-aca2-251888ff6b2c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "quote",
      "text": "Success comes down to leadership role modeling and team-level experimentation, not just tech rollout. — Senior leader, global platform vendor",
      "attrs": null,
      "subkind": null,
      "toolName": "Authority citation",
      "toolSlug": "authority-citation",
      "confidence": null,
      "componentId": "019dd952-41ab-72d9-bbb5-edf59f5796f6",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.2,
        "x": 0.66,
        "y": 0.86
      },
      "kind": "source-note",
      "text": "Senior leader, global platform vendor",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8adc7a8e-58b8-4947-93e5-7324268a26ba",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.28,
        "x": 0.05,
        "y": 0.2
      },
      "kind": "title",
      "text": "As AI takes on more judgment-based and autonomous tasks, human roles must adapt.",
      "attrs": null,
      "subkind": "action-title",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c2a6a639-bfb8-4e69-ad01-0a22a3245cfa",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.22,
        "x": 0.05,
        "y": 0.14
      },
      "kind": "title",
      "text": "New roles, new skills",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1176d56e-467a-40f7-b6ba-217b71195b15",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019de0e5-596b-73bb-8c64-c1c5dc6b53d7",
      "evidence": "Title 'As AI takes on more judgment-based tasks, human roles must adapt'",
      "confidence": 75
    },
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019de0e5-598b-7190-9f34-0ff6fd712dc8",
      "evidence": "Pull-quote from senior platform-vendor leader",
      "confidence": 70
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 36,
      "from": 16,
      "beatId": "019de0e5-4ad6-73ff-b184-b9bcd1c2a738",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": null,
      "evidence": "Five priorities introduced p16, each developed through p36",
      "position": 3,
      "confidence": 90,
      "parentBeatName": null,
      "parentBeatSlug": null
    },
    {
      "to": 39,
      "from": 16,
      "beatId": "019de0e5-4b93-70de-899a-a29ea2bdc9ef",
      "arcName": "Problem-Agitate-Solution",
      "arcSlug": "problem-agitate-solution",
      "beatName": "Solution (Provide relief)",
      "beatSlug": null,
      "evidence": "Five priorities + closing call to readiness",
      "position": 3,
      "confidence": 65,
      "parentBeatName": null,
      "parentBeatSlug": null
    }
  ],
  "loops": [
    {
      "to": 36,
      "from": 35,
      "name": "Golden Circle",
      "slug": "11-golden-circle",
      "bestFor": "Visionary leadership, brand positioning, mission statements",
      "matchId": "019de0e5-4cb1-7079-aea5-e3828803a493",
      "evidence": "p35 belief about people/trust, p36 enumerates new roles and skills",
      "position": 9,
      "objective": "Priority 5 - culture WHY (trust), HOW (leadership), WHAT (new roles)",
      "structure": "The Why (Belief) -> The How (Process) -> The What (Result)",
      "confidence": 55,
      "description": "Invert the typical pitch by starting with why you exist, rather than what you do"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}