{
  "docId": "019dd923-5e88-73ef-bd5c-ee43d7b9a577",
  "docSlug": "277528df1ec2f36e",
  "documentTitle": "2025 The new rules of Platform Strategy in the age of agentic AI",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 35,
  "pageCount": 44,
  "prevPage": 34,
  "nextPage": 36,
  "slideType": "key_messages",
  "function": "summarize",
  "density": "overcrowded",
  "nDataPoints": 3,
  "notes": "Includes a pull quote from a senior leader and a reference to Accenture research.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "quote_block",
    "photo"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5c-ee43d7b9a577/35",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5c-ee43d7b9a577#slide-35",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Al can only go as far as people allow it, and people will only allow it if organizations create the conditions for them to trust it.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-41ab-72d9-bbb6-93207f1345d8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.28,
        "x": 0.68,
        "y": 0.63
      },
      "kind": "image",
      "text": null,
      "attrs": null,
      "subkind": "illustration",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "cc2e4060-de6a-4cec-9df5-64055640abd6",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.31,
        "x": 0.048,
        "y": 0.275
      },
      "kind": "paragraph",
      "text": "AI can only go as far as people allow it, and people will only allow it if organizations create the conditions for them to trust it.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "239ba9b0-55e8-4fd3-931e-c17e8f32c648",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.22,
        "w": 0.31,
        "x": 0.048,
        "y": 0.398
      },
      "kind": "paragraph",
      "text": "The disconnect is clear in practice and in our data. New AI tools are deployed but remain underused. Workflows are redesigned but teams fall back to manual processes, not because they are unwilling but because they lack clarity, autonomy, psychological safety or reliable support systems to navigate the change. Instead of addressing these underlying issues, many organizations reduce it all to “resistance.”",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "615f6e30-708f-42af-b02a-f723bc25b10b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.31,
        "x": 0.358,
        "y": 0.275
      },
      "kind": "paragraph",
      "text": "At first glance, the numbers appear to confirm this view. Sixty-four percent of companies cite employee resistance as the biggest barrier to scaling AI. But the next two barriers—insufficient training programs (51%) and limited training budgets (47%)—tell a different story. These are not separate problems; they explain the first one. When people are not given the skills, understanding or support they need, hesitation is a rational response. What leaders interpret as resistance is often the result of underinvestment and uncertainty. The issue is not that employees do not want to adopt AI. It is that organizations have not yet created the conditions that make adoption feel safe, supported and meaningful.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b545cfb3-ba92-498a-9265-92c9775e6127",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.22,
        "w": 0.31,
        "x": 0.358,
        "y": 0.735
      },
      "kind": "paragraph",
      "text": "This isn’t only a skills gap, it’s also a trust gap. Leaders must build trust amid uncertainty, communicating an authentic, compelling narrative that engages employees on the possibilities while acknowledging their reservations. When people don’t fully understand the processes AI is meant to augment, confidence in the system breaks down. Misconceptions about AI hallucinations, errors or black-box logic (lack of visibility into how AI makes its decisions) only deepen that mistrust. For example, nearly three-quarters of companies had to pause at least one project in 2024 due to AI-related risk, according to previous research by Accenture.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ece99776-0f6d-4ae6-a5c0-568100feb608",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.25,
        "x": 0.705,
        "y": 0.33
      },
      "kind": "quote",
      "text": "If you don’t understand the process, you won’t trust the system that’s supposed to improve it.",
      "attrs": null,
      "subkind": "pull-quote",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a239c3eb-7400-4869-8b7d-6583e56dca1e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "quote",
      "text": "If you don't understand the process, you won't trust the system that's supposed to improve it. —Senior leader, global platform vendor",
      "attrs": null,
      "subkind": null,
      "toolName": "Authority citation",
      "toolSlug": "authority-citation",
      "confidence": null,
      "componentId": "019dd952-41ab-72d9-bbb6-95f494138163",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.2,
        "x": 0.705,
        "y": 0.5
      },
      "kind": "source-note",
      "text": "—Senior leader, global platform vendor",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "033f13ad-6be1-4f2e-9326-e8670ab967d5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.57,
        "x": 0.048,
        "y": 0.138
      },
      "kind": "title",
      "text": "5. Transform culture: Empower people, build trust and evolve how work gets done",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2be25cec-cb5d-4dc3-9579-76b98d060059",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Storytelling Effect",
      "slug": "storytelling-effect",
      "agent": "Storyteller",
      "layer": "block",
      "matchId": "019de0e5-594b-74db-87d0-a4b6e4bbc5af",
      "evidence": "Pivots from data toward human-centric narrative for closing block",
      "confidence": 55
    },
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019de0e5-58ee-706d-9d93-8b8607b72a1e",
      "evidence": "Title 'Transform culture: empower people, build trust'",
      "confidence": 80
    },
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019de0e5-592d-72ca-87ed-54ce54ae8675",
      "evidence": "Senior platform-vendor quote on trust",
      "confidence": 70
    },
    {
      "name": "Emotional Appeal",
      "slug": "emotional-appeal",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019de0e5-590e-7252-8be2-f0e117166640",
      "evidence": "Frames AI adoption as people/trust problem, not tech problem",
      "confidence": 70
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 36,
      "from": 16,
      "beatId": "019de0e5-4ad6-73ff-b184-b9bcd1c2a738",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": null,
      "evidence": "Five priorities introduced p16, each developed through p36",
      "position": 3,
      "confidence": 90,
      "parentBeatName": null,
      "parentBeatSlug": null
    },
    {
      "to": 39,
      "from": 16,
      "beatId": "019de0e5-4b93-70de-899a-a29ea2bdc9ef",
      "arcName": "Problem-Agitate-Solution",
      "arcSlug": "problem-agitate-solution",
      "beatName": "Solution (Provide relief)",
      "beatSlug": null,
      "evidence": "Five priorities + closing call to readiness",
      "position": 3,
      "confidence": 65,
      "parentBeatName": null,
      "parentBeatSlug": null
    }
  ],
  "loops": [
    {
      "to": 36,
      "from": 35,
      "name": "Golden Circle",
      "slug": "11-golden-circle",
      "bestFor": "Visionary leadership, brand positioning, mission statements",
      "matchId": "019de0e5-4cb1-7079-aea5-e3828803a493",
      "evidence": "p35 belief about people/trust, p36 enumerates new roles and skills",
      "position": 9,
      "objective": "Priority 5 - culture WHY (trust), HOW (leadership), WHAT (new roles)",
      "structure": "The Why (Belief) -> The How (Process) -> The What (Result)",
      "confidence": 55,
      "description": "Invert the typical pitch by starting with why you exist, rather than what you do"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}