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  "documentTitle": "2025 The new rules of Platform Strategy in the age of agentic AI",
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      "text": "We analyzed tasks in each function and how often they occur, then reassigned them to platforms, humans or agents based on where each is strongest.",
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      "text": "A shift in platform architecture inevitably reshapes how work gets done. And when work changes, the workforce must change with it—the roles required, the skills needed, the training provided and the way performance is measured. Platform, work and workforce are not three separate strategies; they form a single system.",
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      "text": "Agent roles aren't static job descriptions. Their scope flexes depending on goals, inputs or context. Platforms shouldn't be expected to coordinate intelligence across systems without help. Humans will increasingly shift to oversight, escalation, strategy and relationship-driven work.",
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      "text": "evolves as one. For example, when a company moves to an AI-enabled finance platform, reconciliation work may disappear and the workforce shifts toward exception review and data quality roles—all measured against the same outcome: faster, more reliable financial insight.",
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      "text": "Who | Type of Work | Examples\nPlatforms | Routine, domain-specific, rules-driven | Reconciling transactions in finance, running compliance checks in legal, handling order updates in supply chain\nHumans | Judgment-heavy, strategy- and relationship-led | Setting marketing direction, negotiating with suppliers, defining AI ethics in HR, shaping IT architecture\nAgents | Proactive, adaptive, cross-functional | Drafting IT incident responses, generating first-pass marketing copy, assisting sales with customer research",
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