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      "text": "Then, companies should focus on how agentic AI will help them reduce their “cost to serve” (OPEX, CAPEX and working capital). Opportunities to deploy agentic AI are everywhere in the company; yet not all processes are created equal when it comes to value creation (see Figure 3). Executives must challenge themselves to find the largest agentic value pools (Tier 1). The identification of high-value “agentic hotspots” is a strategic exercise led by the C-suite. Business and functional experts equipped with practical knowledge of AI agents can help executives shape a high-value portfolio of agentic opportunities. As an example, after conducting an in-depth analysis with the leadership of a Fortune 500 company’s sales, finance and supply chain functions, Accenture identified that 50% of customer touchpoints were manual and transactional, 80% of working capital efficiency leakage came from hold/blocks and collection efforts and 60% of efficiency leakage was driven by manual labor. Accenture helped the company identify the agentic hotspots in these functions and design a robust agentic transformation portfolio to reinvent how customer service, credit, collection, sales and fulfillment are done.",
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