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  "documentTitle": "id19 an effective approach 3 case studies",
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      "text": "On 30 June 2019, Khan was still finishing the second quarter as the head of Credit Suisse's international wealth arm. The next day, he officially handed in his resignation to Thiam and revealed the arrangements for his departure. The communication of his departure as fait accompli infuriated Thiam.20 Credit Suisse announced Khan's official departure on 1 July 2019.21",
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      "text": "Following Khan's departure, it was reported that Credit Suisse Chief Operating Officer (COO) Pierre-Olivier Bouée, a close deputy of Thiam, had appointed private security firm Investigo GmbH (Investigo) to follow and track the movements of Khan during the three month \"gardening leave\".22,23 In addition to following Khan's car, private investigators from Investigo also followed him on foot on multiple occasions. They used the encrypted messenger service Threema for communication purposes, which subsequently made it impossible for Homburger, the law firm that investigated the spying scandal on behalf of Credit Suisse, to discover the full extent of Investigo's covert surveillance.24",
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      "text": "As Khan and Thiam worked together, they grew closer, and became neighbours in Herrliberg, the \"gold coast\" of Lake Zurich, when Khan bought the apartment next to Thiam.14 However, animosity eventually developed between the two due to work on Khan's property that spanned more than two years, which chipped away at Thiam's patience. A cocktail party held in January 2019 soon became the talk of the company, as the tension between Khan and Thiam boiled over. Khan and Thiam had a squabble away from the guests, regarding Thiam's trees which blocked Khan's view of the lake. The argument escalated and required an intervention from Khan's wife. Instead of letting it go, Khan complained to Rohner and the Credit Suisse board, widening the split between the two and creating a toxic environment at the bank's headquarters.15",
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      "text": "The final straw for Khan came when he was passed over for a promotion while two of his colleagues were promoted to the executive committee.16 Khan was expecting more recognition and assurances from Thiam regarding his future and role within the company. The personal animosity he felt towards Thiam and a perceived lack of recognition by Credit Suisse drove Khan to leave for cross-town rival UBS.17 Chairman Rohner's handling of Khan's exit from Credit Suisse aggravated the situation. When Khan approached Rohner about leaving Credit Suisse well before his actual departure,18 he was granted a shorter than usual \"gardening leave\" of just three months.19",
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      "text": "News of the spying incident broke at the end of September 2019. The Credit Suisse board announced that Bouée had been motivated by the \"misguided notion\" that Khan would try to poach clients as well as employees from Credit Suisse. Bouée assumed full responsibility for the matter and resigned from his position with immediate effect on 1 October 2019.25",
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      "kind": "title",
      "text": "CREDIT SUISSE: BANKING ON TROUBLE",
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      "text": "Spy who followed me",
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