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  "documentTitle": "Deutsche Bank Q3 2023 Presentation",
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      "text": "Reduced operational backlog of customer inquiries by about two thirds compared to peak-level in August.",
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      "text": "One of the largest IT migration projects in the European banking sector; setting the foundation for a more digital bank offering at Postbank\n50 billion records of 12 million Postbank customers were successfully migrated\nScale of client enquiries post the IT migration combined with market developments grew into an operational backlog\nIncreased employee capacity and implemented automated processes to successfully reduce operational backlogs and to support future efficiencies\nReduced operational backlog of customer inquiries by about two thirds compared to peak-level in August\n22 out of several hundred Postbank customer processes affected by backlogs; expect 70% of these to run against service level commitments again by end of October; remainder to be completed in the rest of Q4\nGarnishment cancellations already back on schedule (average two working days); mortgage disbursement expected back on schedule by end of October (maximum average five working days)",
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