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      "text": "Our research shows that retail leaders mainly view leveraging technology investment as a way to improve efficiency and automation (50.5%), rather than boosting customer loyalty (19.4%).",
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      "text": "Rationale for leveraging tech & big data: Forecasting consumer trends, Enhancing customer engagement, Automating processes, Collaborating with partners, Real-time monitoring, AI-driven pricing, Loyalty programme investment.",
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      "text": "Percentage of retailers: 57.0%",
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      "kind": "paragraph",
      "text": "Using advanced technology and flexible practices is crucial for building resilience, allowing retailers to quickly adapt to market changes and handle unexpected disruptions. Our research shows that retail leaders mainly view leveraging technology investment as a way to improve efficiency and automation (50.5%), rather than boosting customer loyalty (19.4%) (Fig. 7).",
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      "kind": "paragraph",
      "text": "Businesses need to fully embrace new technology to innovate and improve their operations. Combining the latest tech with customer engagement, efficiency, and data-driven decisions leads to a comprehensive digital transformation. As the retail industry changes, forming new partnerships will be crucial for navigating the digital landscape, avoiding problems, and finding growth opportunities.",
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      "text": "Source: Retail Economics, Barclays",
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      "kind": "title",
      "text": "Section 2: understanding resilience",
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      "text": "Figure 7 – top reasons for leveraging technology by retailers",
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