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  "documentTitle": "Retail resilience report",
  "authorId": "Barclays",
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      "text": "Investing in technology and digital capabilities is at the forefront of resilience today, with 60.2% of retailers citing this as their top priority.",
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      "text": "Theme 2: investing in resilience. Our research reveals the top five actions that retailers have taken to build resilience (Fig. 5) are: 1. investing in technology; 2. enhancing employee training and development; 3. strengthening supply chains; 4. diversifying product offerings; and 5. improving crisis management processes.",
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      "text": "Source: Retail Economics, Barclays",
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      "text": "Figure 5 – actions by retailers to boost resilience",
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      "text": "Section 2: understanding resilience",
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