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      "text": "BUK channel NPS: 51 vs. 41 FY23\nUSCB digital NPS: 63 vs. 61 FY23\nc.20% BX colleague resources repositioned to the businesses\n210 legacy applications decommissioned and on track for 450-500 planned reduction by FY26\n58% reduction on major technology incidents vs. 2023",
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      "text": "1 tNPS metric represents our retail colleague led channels, as at December 2024 | 2 USCB digital tNPS. A newly tracked metric measuring USCB customer experience at the digital journey level",
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