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  "documentTitle": "2019 ccb investor day ba56d0e8",
  "authorId": "JPMorgan",
  "authorName": "JPMorgan Chase & Co.",
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      "text": "1. #1 in absolute deposit dollar balance growth from 2014 to 2018. Source: FDIC 2018 Summary of Deposits survey per S&P Global Market Intelligence. Excludes non-retail branch locations and all branches with $500mm+ in deposits within the last two years for 2017 to 2018 comparison and the last 10 years for the 2014 to 2018 comparison (excluded branches are assumed to include a significant level of commercial deposits or are headquarter branches for direct banks). Includes all commercial banks, credit unions, savings banks, and savings institutions as defined by the FDIC; National banks (BAC, WFC, C, USB, PNC, TD, and COF) include institutions with over $200B in total deposits as reported by the FDIC (excluding non-retail locations), Super Regional banks include remaining institutions in the top 50 based on total deposits as reported by the FDIC (excluding non-retail locations)\n2. Kantar TNS (\"TNS\") Retail Banking Monitor. Based on Chase footprint (28,728 surveys in 2018 and 2017). Calculations derived from the following questions (answered by 1,383 customers in 2018 and 2017): \"Which is your primary bank?\" and \"In what year did [selected bank] become your primary bank?\" Data is weighted by TNS to ensure the survey is representative of the U.S. population\n3. Represents Consumer Banking households six months after account opening. Includes Consumer Banking households whose first product was a checking account opened between July 2017 and June 2018. Balances refer to checking deposit balances for new households\n4. Consumer Banking overall satisfaction (\"OSAT\") metric. Branch OSAT is based on over 600,000 customer surveys conducted after a visit to a Chase branch each year. Customers rate their visit on a 1-10 scale. OSAT score is calculated by the proportion of 9 and 10 scores\n5. Attrition rates are based on Consumer Banking households with deposit products and include households that closed all their deposit products with Chase. Attrition rate calculated by taking an average of the annualized monthly rates for the 12 months of each year",
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      "text": "Notes on slide 11 – We continue to grow our business at an industry-leading pace, winning with both new and existing customers",
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