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      "text": "Of existing Chase deposit customers who opened a mortgage: ~80% Top 2 box with ~35% Lower deposit attrition rate and ~2x Higher investment growth rate.",
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      "text": "Net Promoter Score = % promoters minus % detractors. Survey started in August 2012. Survey methodology changed in 3Q14. Product penetration is defined as the % of new-to-Chase mortgage customers who opened a particular account within 12 months of origination. Customer satisfaction based on internal JPMorgan Chase methodology using a 10-point scale. Top 2 box represents 'very satisfied'",
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      "kind": "title",
      "text": "Despite a challenging market, we are committed to delivering for our customers",
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