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  "documentTitle": "2019 ccb investor day ba56d0e8",
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      "text": "Maintain excellent origination credit quality; Improve quality of servicing portfolio and de-risk the business; Continue to focus on delivering a great customer experience...; ...while innovating to win with Chase primary bank customers",
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      "text": "We are taking a disciplined approach to growth; Our portfolio de-risking positions us well through the credit cycle, and we plan to maintain credit quality at this level; Customer satisfaction continues to improve; We are investing in enhancements to deliver a differentiated home buying experience for Chase customers",
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      "text": "FICO score: 756",
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      "text": "1 Excludes Private Bank loans and mortgage loans insured by U.S. government agencies\n2 Based on number of loans serviced. Includes foreclosures and second liens and excludes real estate owned (\"REO\") inventory\n3 Source: \"U.S. Primary Mortgage Origination and Servicer Satisfaction Studies,\" J.D. Power, 2017 and 2018",
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      "text": "We continue to build a high-quality, customer-focused Home Lending business",
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