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  "documentTitle": "2019 ccb investor day ba56d0e8",
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      "text": "1 Reflects projected 2022 results for technology programs with active development in 2018\n2 Reflects five-year cumulative pretax income excluding development costs divided by development costs for expense-reducing technology programs with active development in 2018\n3 Users of all web and/or mobile platforms who have logged in within the past 90 days\n4 Reflects steady-state year 3 performance for Card and year 1 performance for Consumer Banking",
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      "text": "Increasing efficiency: >$1B in annual run-rate savings, ROI of >2x. Digital experience and innovation: 49mm active digital customers, up 5% YoY. Marketing: 8mm new Card accounts (~$80B spend), 2mm+ new Consumer Banking households (~$15B deposits). Branch expansion: 10 branches in 3 markets (~$400B opportunity), 8 additional markets (~$300B opportunity). Regulatory and controls: Continue to uplift standards.",
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