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      "text": "1. Excludes Commercial Card\n2. Excludes rewards liability adjustments. Net revenue rate for Card Services (Credit Card + Merchant Services) of 11.5% in 2019\n3. Reflects absolute change from 2014 - 2019\n4. Based on number of loans serviced. Includes foreclosures and second liens and excludes real estate owned (\"REO\") inventory\n5. Excludes the impact of PCI loans and reperforming and non-performing loan sales",
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      "text": "Notes on slide 28 – Our strategy has produced a strong and successful Consumer Lending business",
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