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      "text": "1. Industry benchmark based on Federal Reserve Economic Data – 1Q14 - 3Q19\n2. Chase Home Lending delinquencies include impact of PCI loans – 1Q14 - 3Q19\n3. Industry delinquency rates sourced from Experian – 1Q14 - 3Q19. Both Chase and industry rates include partial write-downs\n4. “U.S. Cards: Credit Check,” Autonomous sell-side research report, 11/13/2019. Based on 10Q disclosures. Industry includes Chase\n5. Industry data from J.D. Power PIN. Data as of 4Q19\n6. Loan sales for FY18 and FY19. Reflects unpaid balances (UPB) at the time of sale\n7. Non-core loans include runoff portfolios, which are predominantly discontinued products and PCI loans",
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      "text": "Notes on slide 27 – We continue to make our business more resilient through prudent risk and balance sheet management",
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