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  "documentTitle": "2020 ccb investor day",
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  "authorName": "JPMorgan Chase & Co.",
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  "notes": "The slide uses a process flow to show how different digital tools integrate into a single customer experience.",
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      "kind": "disclaimer",
      "text": "Note: Customer journey shows illustrative customer experience. Reflects percentage of Consumer originations that used Chase MyHome for loan fulfillment in 4Q19",
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      "text": "Manage my finances via Goals Based Savings and Account Aggregation\nUnderstand my credit via Credit Journey\nManage major assets via Chase MyHome & MyCar\nSave on purchases via Chase Offers and Card benefits\nEarn rewards for loyalty via Ultimate Rewards",
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      "text": ">1mm visits on Chase MyHome since April 2019",
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      "text": "~80% of customers used Chase MyHome in 4Q19",
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      "text": "~22mm Credit Journey enrollees as of December 2019",
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      "text": "We are bringing together digital experiences to better engage our customers",
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