{
  "docId": "019dd923-5e88-73ef-bd5a-db4fa489564e",
  "docSlug": "896f6b56de48a6fb",
  "documentTitle": "2020 ccb investor day",
  "authorId": "JPMorgan",
  "authorName": "JPMorgan Chase & Co.",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "equity_research",
  "sourceTypeLabel": "Equity research",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.647,
  "pageNumber": 19,
  "pageCount": 52,
  "prevPage": 18,
  "nextPage": 20,
  "slideType": "kpi_dashboard",
  "function": "quantify_impact",
  "density": "overcrowded",
  "nDataPoints": 6,
  "notes": "The slide uses a 'before-after' framing to demonstrate operational improvements between 2014 and 2019.",
  "elementsJson": [
    "headline_text",
    "bar_chart_vertical",
    "icon_grid",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5a-db4fa489564e/19",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5a-db4fa489564e",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5a-db4fa489564e.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5a-db4fa489564e#slide-19",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "The continued shift to self-service channels has helped reduce ~200mm everyday branch transactions since 2014... enabling us to optimize our network and increase banker capacity to grow relationships.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-28a9-71be-8073-1e3f124ff579",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.4,
        "x": 0.55,
        "y": 0.3
      },
      "kind": "chart",
      "text": "CBB deposits per branch",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "68703506-ec3e-4796-bc56-5fe621bb656f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.4,
        "x": 0.05,
        "y": 0.3
      },
      "kind": "chart",
      "text": "Average everyday branch transactions per customer",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e7504ac9-24d3-4c7b-8ba0-4dec4086dee5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.3,
        "x": 0.67,
        "y": 0.75
      },
      "kind": "list",
      "text": "Network flexibility: ~75% of our branches could be exited in 5 years",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "42f94d52-e077-40ed-8566-6d1f44607b7f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.3,
        "x": 0.36,
        "y": 0.75
      },
      "kind": "list",
      "text": "Banker effectiveness: Time spent serving customers increased 7% YoY",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9bb890a1-b186-43ee-8242-7e4329aea2b6",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.3,
        "x": 0.05,
        "y": 0.75
      },
      "kind": "list",
      "text": "Points of convenience: Deploying companion branches and standalone ATMs to serve customers more efficiently",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "eea3c4ab-37c3-437b-bd5b-a117453ab9ff",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Branch efficiency: 62%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-28a9-71be-8073-223bc2e16c6c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.3,
        "x": 0.05,
        "y": 0.95
      },
      "kind": "source-note",
      "text": "Consumer Bank customers. Represents 4Q14 and 4Q19",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "75b071a9-0f4f-442a-a29d-d5358aa60c74",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.7,
        "x": 0.04,
        "y": 0.1
      },
      "kind": "title",
      "text": "We continue to reduce cost to serve, while optimizing our branch network",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "09a91d66-8891-47fb-863c-bdf4646501be",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [
    {
      "name": "before-after-framing",
      "slug": null,
      "matchId": "f9dc6a39-9919-4f10-9451-266fbb4cfadf",
      "evidence": "Comparison of 2014 vs 2019 metrics to show improvement",
      "confidence": 0.9
    }
  ],
  "arcBeats": [
    {
      "to": 20,
      "from": 11,
      "beatId": "a2d6ed8d-2802-4fb3-a372-5ee13eaa029e",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": "consultants-gambit-solution-approach",
      "evidence": "The presentation outlines the bank's strategic priorities, investments in customer value proposition, and efficiency gains.",
      "position": 2,
      "confidence": 0.8,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [
    {
      "to": 20,
      "from": 15,
      "name": "Voice Of Customer",
      "slug": "51-voice-of-customer",
      "bestFor": "Product strategy, customer experience, market research",
      "matchId": "5ffb5a11-4545-46cc-9053-fefeb4bbb428",
      "evidence": "The presentation highlights customer journey and engagement metrics.",
      "position": 1,
      "objective": "To understand customer needs and engagement",
      "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response",
      "confidence": 0.6,
      "description": "Let customer quotes and feedback drive the narrative and validate the insight"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}