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      "text": "1. Reflects net charge-offs/(recoveries) on average retained loans, and excludes the impact of PCI loans and write-offs in the PCI portfolio. See Note 4 on slide 26. The net charge-off/(recovery) rates including the impact of PCI loans were as follows: Home Lending, (0.05)%; and Firmwide, 0.60%\n2. Excludes the impact of retail overdraft losses. CBB's reported NCO rate, including retail overdraft losses was 1.11% in 2019",
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      "text": "Notes on slide 23 – Credit – we remain vigilant despite a benign environment",
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