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  "documentTitle": "2022 consumer community banking investor day",
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      "text": "1. Credit Journey launched in December of 2016; as such, Year 1 users reflects 2017. Year 1 users reflects unique customers who enrolled in Credit Journey, whereas 2021 users reflects number of unique enrolled customers who engaged with Credit Journey in-year; 28 million users metric shown in 2021 JPMorgan Chase Annual Report reflects cumulative enrolled users since launch\n2. Reflects number of Consumer and Business Banking customers with a Zelle inflow or outflow in FY2021 and FY2017; metric provides a full-year view, and therefore differs from previously reported metrics which reflected 30-day active users\n3. Reflects unique annual visits to Chase MyHome Explore & Manage; Year 1 metrics for Chase MyHome Explore & Manage reflect 2019 when these components of the platform began to rollout (with rollout continuing into 2020); does not include visits to any portion of the Chase MyHome platform launched before 2019\n4. Reflects unique visitors who engaged with the core Finance and Drive platform including Shopping, Pre-qualification, Insights and Financing journeys. The majority of these experiences were rolled out between December '19 through 2021; 56% growth metric reflects 2021 vs. 2020 YoY change\n5. Includes My Chase Plan and Amazon Promotional Financing; customer count represents cumulative unique customers since respective product launches as of 1Q22\n6. Reflects January '22 vs. January '21 growth in number of customers with DDA or Credit Card outflows to BNPL providers including Affirm, AfterPay, Klarna, PayPal, Quadpay Sezzle, and Zip\n7. Source: Pymnts.com and Amount Survey “Banking on Buy Now, Pay Later”, survey of US consumers conducted between Nov. 5 and Nov. 10, 2021; sample size of 2,237",
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