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  "documentTitle": "2022 consumer community banking investor day",
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      "text": "1. Reflects March 2022 last-twelve-months; percentage changes reflects growth since March 2020 last-twelve-months\n2. Total payment volumes and transactions reflect Consumer and Small Business customers' digital (ACH, BillPay, PayChase, Zelle, RTP, External Transfers, Digital Wires), non-digital (Non-digital Wires, ATM, Teller, Checks, and credit and debit card payment outflows\n3. Defined as customers who complete >1 payment transaction per month across all methods of payment\n4. Defined as consumer deposit customers and Credit Card-only customers who perform >30 payment transactions in a month; payment transactions includes ATM, ACH, BillPay, Pay Chase, Zelle, RTP, External Transfers, Internal Transfers, Digital Wires, Non-Digital Wires, Debit Card, Credit Card, and Check Transaction Outflows\n5. Based on 2021 sales volume and loans outstanding public disclosures by peers (C, BAC, COF, AXP, DFS) and JPMorgan Chase estimates. Sales volume excludes private label and Commercial Card. AXP reflects the U.S. Consumer segment and JPMorgan Chase estimates for AXP's U.S. small business sales. Loans outstanding exclude private label, AXP Charge Card, and Citi Retail Cards\n6. Based on 4Q21 share for spend-based top of wallet. Chase figures and Industry benchmark based on Argus data. Data excludes: small business, private label, secured and charge cards. Reflects Chase's performance relative to Chase's top 5 peers\n7. Based on 2021 sales volumes\n8. Inside Mortgage Finance, Top Owned Mortgage Servicers as of 4Q21, and Experian AutoCount data for FY21; Reflects financing market share for new and used loan and lease units at franchised and independent dealers\n9. 2021 combined value of pro-forma Chase Travel sales and spend attributed to Chase Offers\n10. 2021 blended redemption value of redeemable points\n11. 2021 combined Debit and Credit spend; Merchants include DoorDash, Lyft, Peloton, ClassPass, Instacart, GoPuff",
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