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      "text": "1. Includes Consumer Banking accounts. Out of footprint includes Core Based Statistical Areas (CBSAs) where Chase does not have a branch presence. Mature markets include CBSAs where Chase had a presence prior to 2018\n2. Includes Consumer Banking customers. Customer engagement channel segments are defined based on the level of interaction with branch and digital channels. Branch-centric are customers who have >4 branch visits per year. Digitally-centric is 12+ digital transactions, 100+ logins, 24+ ACH payments. If both criteria are applicable, then multi-channel\n3. Channel satisfaction measured by OSAT. Overall satisfaction (\"OSAT\") is measured on a scale of 1 to 10. Score calculated as share of \"9\" and \"10\" responses as a % of total responses",
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