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      "text": "1. A household is considered primary bank if it meets one of the following conditions: 15 or more withdrawals from a checking account or more than 5 withdrawals from a checking account and >$500 of inflows in a given month\n2. Business Banking primary operating account based on internal definition\n3. Source: One Chase Net Promoter Score (NPS) Survey. Reflects promoters, calculated as share of “9” and “10” responses as a % of total responses\n4. Chase received the highest score in the Northeast and West (tied) Regions of the J.D. Power 2021 Small Business Banking Satisfaction Study of small business owners’ satisfaction with their primary business bank. Visit jdpower.com/awards for more details\n5. Reflects FY21 retention for customers with a tenure of >= 6 months\n6. Defined as any primary bank household with two or more relationships within the following sub-LOBs: Consumer Banking, U.S. Wealth Management, Card Lending, Home Lending, Auto Lending, and Business Banking",
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