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  "documentTitle": "2022 consumer community banking investor day",
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      "text": "We improved customer satisfaction in digital channels by >10ppts since 2019, while achieving record high customer satisfaction in branches",
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      "text": "Note: Reflects Consumer Banking and Business Banking customer activity. 1. Channel satisfaction measured by OSAT. Overall satisfaction (\"OSAT\") is measured on a scale of 1 to 10. Score calculated as share of \"9\" and \"10\" responses as a % of total responses. Digital channel includes Chase.com & Mobile App",
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