{
  "docId": "019dd923-5e88-73ef-bd5a-a9eff67dbec3",
  "docSlug": "c865bb3b7d0689de",
  "documentTitle": "Consolidated Full Presentation",
  "authorId": "JPMorgan",
  "authorName": "JPMorgan Chase & Co.",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "equity_research",
  "sourceTypeLabel": "Equity research",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 81,
  "pageCount": 242,
  "prevPage": 80,
  "nextPage": 82,
  "slideType": "customer_journey",
  "function": "present_solution",
  "density": "balanced",
  "nDataPoints": 10,
  "notes": "The slide uses a chevron-based layout to categorize service channels.",
  "elementsJson": [
    "process_diagram",
    "icon_grid",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5a-a9eff67dbec3/81",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5a-a9eff67dbec3",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5a-a9eff67dbec3.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5a-a9eff67dbec3#slide-81",
  "components": [
    {
      "bbox": {
        "h": 0.7,
        "w": 0.15,
        "x": 0.15,
        "y": 0.2
      },
      "kind": "list",
      "text": "Digital, Physical Network, People, Multi-channel",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "fbfd2cdc-a0a8-4f2b-97db-962adf9ef3ae",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "client engagement: 80%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-28ac-70e6-a73d-3aadd418f0f5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.5,
        "x": 0.05,
        "y": 0.91
      },
      "kind": "source-note",
      "text": "1 Small business coverage by CBSA based on Dun and Bradstreet Small Business locations. Small business defined as <$20mm in annual sales size. 2 180-day contact rate for clients assigned to either a remote or in-person Business Relationship Manager",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3e3d63b8-1316-46e1-9d4a-9ee2b3432651",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.72,
        "w": 0.65,
        "x": 0.3,
        "y": 0.18
      },
      "kind": "table",
      "text": "Metrics for Digital, Physical, People, and Multi-channel channels including log-ins, branch counts, satisfaction rates, and client activity percentages.",
      "attrs": null,
      "subkind": "data",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "36bcabc2-c3a7-48c6-af34-819df7c2128b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.9,
        "x": 0.05,
        "y": 0.08
      },
      "kind": "title",
      "text": "Our best-in-class omnichannel offering allows us to serve our clients anytime, anywhere, in the channel of their choice",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "590dc5d7-5ac0-4815-8577-f5c00813c0c4",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Customer journey map",
      "slug": "customer-journey-map",
      "agent": null,
      "layer": "slide",
      "matchId": "fe2ee67b-8621-4d18-8789-d6aee4994a2c",
      "evidence": "customer_journey type and table/data: Metrics for Digital, Physical, People, and Multi-channel channels",
      "confidence": 0.7
    }
  ],
  "frameworks": [
    {
      "name": "omnichannel-strategy",
      "slug": null,
      "matchId": "dfbec1e1-68bf-4f0a-b523-f2c34a910a8f",
      "evidence": "The slide explicitly structures service delivery across multiple integrated channels (Digital, Physical, People).",
      "confidence": 0.9
    }
  ],
  "arcBeats": [
    {
      "to": 242,
      "from": 21,
      "beatId": "52233aba-c04c-4af0-8bc9-4024999b8641",
      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Satisfaction",
      "beatSlug": "monroes-sequence-satisfaction",
      "evidence": "The document provides satisfaction by presenting the firm's strong track record, diversified business model, and commitment to advancing a sustainable and inclusive economy.",
      "position": 2,
      "confidence": 0.8,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}