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      "text": "1. A customer is considered primary bank if it meets one of the following conditions: ≥15 withdrawals from a checking account or ≥5 withdrawals from a checking account and ≥$500 of inflows in a given month\n2. Source: One Chase Net Promoter Score (NPS) Survey. Reflects promoters, calculated as share of “9” and “10” responses as a % of total responses\n3. Refers to customer satisfaction across all Consumer Banking accountholders\n4. Reflects FY 2022 retention for checking customers with a tenure of ≥ 6 months\n5. Refers to primary bank customers with two or more relationships within the following sub-LOBs: Consumer Banking, Business Banking, Wealth Management, Credit Card, Home Lending, and Auto Lending\n6. Deposit and investment balances associated with accounts where the primary owner visited a branch >4 times in 2022\n7. Percent of Consumer Banking users of all mobile platforms who have logged in within the past 90 days, as of 4Q22",
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