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  "documentTitle": "The Future of Procurement: Why is Technology Lagging Behind?",
  "authorId": "Kearney",
  "authorName": "ATKearney",
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  "notes": "The slide includes a conversational flow diagram (Figure 5) demonstrating an AI chatbot interacting with a user regarding invoice status and compliance.",
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      "kind": "callout",
      "text": "In that case, chatbot help gives inquirers an intelligent and automated way to check the status of invoice payments or ask questions about request-for-proposal (RFP) events.",
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      "text": "Figure 5: Chatbot vendor help desk",
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      "kind": "paragraph",
      "text": "AI is already embedded in individual applications, including services sourcing, where it guides buyers through supplier identification, the RFP event, and creation of statements of work.",
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      "text": "Based on feedback from many of our procurement clients, it is evident to us that operational procurement is well on its way to becoming fully automated through AI.",
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      "text": "Further, underpinning the new architecture is an artificial intelligence (AI) hub that will serve as the integration point, provide a simple, comprehensive place for users to go, and drive the push toward automation.",
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      "text": "Source: A.T. Kearney analysis",
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      "kind": "title",
      "text": "Your Procurement Will Soon Be Automated",
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      "name": "Cost Of Inaction",
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      "bestFor": "Urgent budget requests, compliance, risk mitigation",
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      "evidence": "The problem statement and strategic options suggest a cost of inaction loop",
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