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  "documentTitle": "The Future of Procurement: Why is Technology Lagging Behind?",
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      "kind": "callout",
      "text": "After nearly 20 years of technology deployment, most organizations still struggle to get a comprehensive view of their spend.",
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      "text": "How did we get here? Today’s procurement technology landscape is based on a linear concept of sourcing activities on the left and procure-to-pay activities on the right, with analytics and governance wrappers (see figure 1 on page 2). It’s a nice neat package that looks great on paper. Unfortunately, it reflects little about the realities and complexities of day-to-day procurement.",
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      "text": "More specifically, it is an unqualified abject failure. Business users hate it, procurement users loathe it, and even the technology vendors treat procurement functions as second-class citizens. In fact, after nearly 20 years of technology deployment, most organizations still struggle to get a comprehensive view of their spend (and some struggle with simply generating a basic view of supplier and category expenditure). The systems are rigid, complicated, and only solve a fraction of procurement’s requirements.",
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      "text": "Across the board, these systems curtail progress and hinder excellence instead of enabling it. For anything other than simple prespecified and pre-sourced catalog-based purchases, for example, they do not help the user specify what is required or choose the right supplier. They fail to support what the “should price” ought to be. And there is usually no systematic and embedded classification of what was actually purchased so that trends can be identified and managed in a timely manner. What emerges is an inability to effectively know where money is spent and with whom, much less an ability to strategically direct the spend. This puts procurement into a backward-looking mode, when forward-looking is of vital importance.",
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      "text": "In fact, the digital future for procurement has arrived. Based on our experience working with dozens of companies’ procurement areas, most are automating some portion of their operations and looking to adopt intelligent technologies. One company we work with plans to go to 100 percent automation within five years. Soon, procurement staff will be vastly reduced, and those that survive will do so because they already possess or are willing to learn different skills than what is necessary today. This trend is already under way in other functional areas as automation adoption continues apace.",
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      "text": "Today's Procurement Technology Is a Failure",
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      "text": "The Problem with Suites",
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