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  "documentTitle": "OP 2020 03 17 morgan stanley european financials conference 2020 santander executive chairmans presentation only available in english en",
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      "text": "(1) Customer Satisfaction internal benchmark of active customers audited by Stiga / Deloitte (2) Market share in lending as of 3Q19 including only private owned banks. UK benchmark covers mortgage market (3) Operating areas excluding Corporate Centre and SGP",
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      "text": "c.145 mn total customers in Europe and the Americas",
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