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  "docSlug": "bad1460db61cc96b",
  "documentTitle": "160316 BBVA MS Conference tcm927 569522",
  "authorId": "MorganStanley",
  "authorName": "BBVA",
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  "notes": "The slide uses a combination of a list of levers and two bar charts to demonstrate the shift in transaction volume and automation index.",
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      "kind": "callout",
      "text": "Remote managers: +23% customers in portfolio vs. branch managers",
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      "text": "Branch transactions Millions - BBVA Spain",
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      "text": "Other Channel transactions Millions - BBVA Spain",
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      "text": "Infrastructure: Lower and variable cost of structures\nSoftware: Development of global components + Agile\nProcess automation",
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      "text": "Automation index: 83%",
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      "text": "Source: BBVA; Automation index= Other Channel transactions/ Total transactions",
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      "text": "Technology Driving Efficiency",
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