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      "text": "How are they treated? Nearly three-quarters (73%) say they are treated with empathy, courtesy and respect, and over two-thirds (69%) say care plans are explained in ways that can be easily understood. Four in five rated the handling of patient privacy as good.",
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      "text": "Who's interacting more with the system? Fifty-five percent of respondents are more proactive with their health and undertake medical checkups. Those who claim to have good, very good or excellent health (58%) are more likely to have consulted a medical professional.",
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