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  "documentTitle": "ey mobility consumer index mci 2022 study",
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      "text": "Evolving role of dealerships and multichannel retail: Better understanding of customer decision journey, managing online/offline transition, and reinventing as trusted expert advisors.",
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      "text": "Key to achieving sustainable EV future: Rethinking consumer dialogue, new finance models for affordability, national charging plan collaboration, and EV battery repurposing.",
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      "text": "Consequence of shifting mobility choices: Overcoming the satisfaction gap, carrot and stick approach (46% free public transport, 38% urban traffic charges), and revenue potential of road usage fees.",
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