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  "documentTitle": "ey digital survey shaping the new normal",
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  "notes": "The chart highlights 'Speeds (higher)' as the top churn factor at 49%.",
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      "text": "In the UK, consumers value better coverage (40%) and loyalty rewards (39%) more than higher speeds (37%).",
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      "text": "Weighted base: All respondents aged 18-50 years, All adults 16-75 who have access to a phone or smartphone 2024 (1,789). Source: Deloitte Digital Consumer Trends, ME and UK, 2024",
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