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  "notes": "Data compares 2017 vs 2019 survey results regarding reasons for non-adoption of FinTech.",
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      "text": "While consumers' trust in their main bank or insurer remains high, 33% of FinTech adopters say they would first turn to another organization when considering a new financial services product.",
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      "text": "FIGURE 7 | Select reasons for using incumbent financial institutions, from 2017 to 2019",
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      "text": "Most adopters and non-adopters say they would turn first to their current bank or insurer when considering a new service. However, 33% of adopters said they would first turn to alternative providers...",
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      "text": "We also see an evolution in the attitudes of non-adopters. As it was in 2017, lack of awareness and understanding continues to be the top reason for why consumers opt to use an incumbent financial institution rather than a FinTech challenger.",
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      "text": "Notes: The figures show the percentage of non-adopters that chose each answer as the primary reason for using an incumbent financial institution in 2019 and in 2017.",
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      "text": "Finding 6: While consumers' trust in their main bank or insurer remains high, 33% of FinTech adopters say they would first turn to another organization when considering a new financial services product.",
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