{
  "docId": "019dd923-5e88-73ef-bd57-fcc3cf532e42",
  "docSlug": "72c67d77b7b29fa0",
  "documentTitle": "ubs best of switzerland conference presentation",
  "authorId": "UBS",
  "authorName": "UBS",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "equity_research",
  "sourceTypeLabel": "Equity research",
  "presentationDate": null,
  "orientation": "portrait",
  "aspectRatio": 0.707,
  "pageNumber": 48,
  "pageCount": 446,
  "prevPage": 47,
  "nextPage": 49,
  "slideType": "other",
  "function": "summarize",
  "density": "dense",
  "nDataPoints": 3,
  "notes": "The slide is text-heavy, describing qualitative and quantitative feedback mechanisms (surveys, conferences, digital tools) across Investment Bank, Global Wealth Management, and Personal & Corporate Banking.",
  "elementsJson": [
    "paragraph"
  ],
  "metadataConfidence": 0.9,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd57-fcc3cf532e42/48",
  "deckHref": "/decks/019dd923-5e88-73ef-bd57-fcc3cf532e42",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd57-fcc3cf532e42.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd57-fcc3cf532e42#slide-48",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "In 2021, we had an all-time high client satisfaction and net promoter score (NPS), and achieved a 77% follow-up rate with survey participants.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-41a8-71cc-b86e-3a0dbe2ca9e1",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Net Promoter Score: 77%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-41a8-71cc-b86e-3ed2766ed4b9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.58,
        "w": 0.86,
        "x": 0.07,
        "y": 0.33
      },
      "kind": "paragraph",
      "text": "We use multiple techniques to regularly assess our achievements and the satisfaction of our clients. Global Wealth Management is increasingly using technology...",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e36b5a88-67f1-46be-afe8-9a93ec92050e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.28,
        "w": 0.86,
        "x": 0.07,
        "y": 0.09
      },
      "kind": "paragraph",
      "text": "The Investment Bank hosted over 170 investor conferences... In Asset Management, we have an integrated process to record and manage client feedback...",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f347a3a7-bfe4-4ebb-a678-b8c2fa03afdc",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.32,
        "x": 0.07,
        "y": 0.3
      },
      "kind": "title",
      "text": "How we measure client satisfaction",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1874b1ef-1b97-4c5c-9a00-a1633687a979",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.55,
        "x": 0.07,
        "y": 0.03
      },
      "kind": "title",
      "text": "Our strategy, business model and environment | How we create value for our stakeholders",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "26110e88-a946-4f7d-bc25-9c006783c1e4",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}