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  "docSlug": "13e057de4486a203",
  "documentTitle": "Global Business Services Performance improvement",
  "authorId": "Deloitte",
  "authorName": "KPMG",
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  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
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  "pageNumber": 8,
  "pageCount": 11,
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  "nextPage": 9,
  "slideType": "recommendation",
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  "notes": "The slide uses a two-column layout with a sidebar for context and a grid of capability cards on the right.",
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      "kind": "callout",
      "text": "To do this, we recommend developing a team with broad and deep capabilities.",
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      "kind": "list",
      "text": "Data engineering skills\nTechnical platform maintenance\nProcess expertise\nBusiness analysts\nService delivery skills\nSome development capabilities",
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      "kind": "list",
      "text": "Hone what you have in place\nAnticipate future needs\nAbsorb technological advances as they occur\nBe the custodians of GBS best practice\nOwn the GBS governance process\nWork alongside the change program teams",
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      "kind": "paragraph",
      "text": "As your GBS function develops from seeking efficiencies to seeking value-driven, experience-led outcomes, you should establish a GBS centre of excellence (CoE). The CoE’s primary task is to help you to consistently develop your GBS capability:",
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      "kind": "title",
      "text": "To do this, we recommend developing a team with broad and deep capabilities. A GBS CoE is likely to need (but not limited to):",
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      },
      "kind": "title",
      "text": "06 Develop a GBS centre of excellence",
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      "agent": "Architect",
      "layer": "block",
      "matchId": "019deac2-2006-75e2-9bad-d147b4a7947f",
      "evidence": "Six capability cards cover distinct CoE skill domains.",
      "confidence": 70
    },
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      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
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      "evidence": "'Develop a GBS centre of excellence' states the recommendation.",
      "confidence": 85
    },
    {
      "name": "Gestalt Principles",
      "slug": "gestalt-principles",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019deac2-207c-7752-bc7e-6b10aede0936",
      "evidence": "Card grid uses proximity + similarity to read as one set.",
      "confidence": 65
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    {
      "name": "Law of Similarity",
      "slug": "law-of-similarity",
      "agent": "Designer",
      "layer": "slide",
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      "evidence": "Six capability cards share identical icon/title/body template.",
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      "name": "So What? Test",
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      "agent": "Architect",
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      "evidence": "Sidebar lists what the CoE actually does for the business.",
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    {
      "name": "Visual Hierarchy",
      "slug": "visual-hierarchy",
      "agent": "Designer",
      "layer": "slide",
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      "evidence": "Big '06', coloured sidebar, uniform card grid.",
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      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": null,
      "evidence": "Numbered six-step prescription from diagnose to CoE.",
      "position": 3,
      "confidence": 85,
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      "to": 8,
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      "beatId": "019deac2-195f-73c5-821d-abd8bcb31d02",
      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Satisfaction",
      "beatSlug": null,
      "evidence": "Five prescriptive solution steps (plan, UX, AI, extend, CoE).",
      "position": 3,
      "confidence": 55,
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  "loops": [
    {
      "to": 9,
      "from": 4,
      "name": "Maturity Curve",
      "slug": "36-maturity-curve",
      "bestFor": "Digital transformation, capability building, benchmarking",
      "matchId": "019deac2-19ff-76df-b5d0-e0d231790507",
      "evidence": "Steps 02–06 sequentially add capabilities; p9 checklist consolidates the roadmap.",
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      "objective": "Walk the reader up the GBS maturity curve via a six-step capability roadmap.",
      "structure": "Current Maturity Level -> The Gap to Next Level -> Required Capabilities -> The Roadmap",
      "confidence": 78,
      "description": "Show where you are on a progression and what it takes to reach the next level"
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